Due to occupational health and safety concerns, any instrument, unless guaranteed unused and in original packaging, must be cleaned, correctly sealed in an autoclave bag or pouch and sterilised along with evidence of completing the sterilisation cycle such as process or other chemical indicators. Items that do not adhere to the above conditions will be immediately returned to you for appropriate cleaning and sterilisation.
All goods must not be returned without the prior written agreement of Paragon Care and the issue of a Return Authority Number (RAN) by Paragon Care to Customer.
If goods are returned without a RAN, requests for credit may be rejected. No credits will be issued prior to the receipt of returned goods
Download the form, fill in all information, and either send with your returning goods if you have been issued with a RAN, or email to Paragon Care Customer Service on firstname.lastname@example.org.
PLEASE NOTE: Please include a copy of your goods return form with your returned goods. A credit will not be processed unless all information is completed and this form accompanies goods.